The Importance of Empathy in Crisis Communications – Part Two with Jon Lovink

Jon LovinkEvents, News

Jon Lovink was recently featured on the Utility Safety Partners Podcast, discussing the topic of “The Importance of Empathy in Crisis Communications” which is available using the audio player below. The Safety Moment by Utility Safety Partners is hosted by Utility Safety Partners’ President Mike Sullivan and explores damage prevention, excavation safety, and legislative matters … Read More

On Being CREDible Excerpt: Leave Your Negativity at the Door

Jon LovinkHandbook Chapter, What's Cred?

Book available on Amazon & Kobo In thousands of conversations with people in my coaching seminars, I hear, almost to a person, that their engagement with the news media and of having to speak publicly is often one of terror about the way in which they feel their words will be misrepresented or distorted by … Read More

On Being CREDible: What Builds Trust?

Jon LovinkHandbook Chapter, What's Cred?

Book available on Amazon & Kobo Do you know what builds trust? Do people trust who you are, what you’re doing, when you’re doing it, where you’re doing it, why you’re doing it and how you’re doing it? Most agree, building trust is a primary high-level goal for organizations. But, how do you get there? … Read More

Introduction To On Being CREDible

Jon LovinkHandbook Chapter, What's Cred?

Book available on Amazon & Kobo This book provides a common-sense framework to help you credibly manage interviews with reporters. The ideas and principles, when applied with discipline and thoughtfulness, will help you build public trust. You will strengthen your capacity to manage the uncertainty and the sense of loss of control that everyone experiences … Read More

Handling an Aggressive Interviewer Live

Jon LovinkLovink Media News & Blog Archive

Tucker Carlson’s interview with Donna Brazille on Fox November 9, 2017 was a tour-de-force. Talk about knowing how to take charge of a live TV interview with a hostile interviewer. She is outstanding, classy and in her own words “fiesty and gutsy”. And here’s the take away. Quoting her mother (always good in an … Read More

Credible Spokespeople Build Credible Reputations

Jon LovinkArchive, Lovink Media News & Blog Archive

In the housing development industry there’s something called the broken window theory that’s proven to be critical to the improvement of neighborhoods and cities across North America. A Harvard criminologist had noted that if a broken window in a building went unrepaired all other windows would soon be broken. Apparently, the unfixed window sends a … Read More

It’s Not a Conversation

Jon LovinkArchive, Lovink Media News & Blog Archive

I loved what American comedian and TV host Jon Stewart said about the news media a few years ago. At the ‘rally for sanity’ held in Washington just before the 2010 US congressional elections when the Tea Party was about to make big inroads. Stewart compared the News Media to a bright sun focusing its … Read More


Jon LovinkArchive, Lovink Media News & Blog Archive

WhatsCred, the name of this blog, is about thinking and behaving in a way that builds trust and maintains credibility. Everyone spins. Every time we put our sunny side up we’re spinning.  All of us want the world to see our shiny side, our best profile and our most credible self. In today’s 24/7 social media … Read More